Posts Tagged ‘service desk solution’
New SkyPortal Technology – Integrating the Cloud with Workflow Processes
While attending the GWAVACon EMEA Conference in October 2014, SkyCentral proudly released SkyPortal. SkyPortal is a first-of-its-kind self-service portal that integrates cloud computing with workflow processes. SkyCentral’s SkyPortal is specifically designed to remove the need for on premise IT solutions that require in-depth management and are incredibly costly. SkyPortal is fully customizable, and automates processes, which improve productivity […]
Read moreGartner Notes Importance of Legacy Software During Initial Cloud Migration Stages
Before any small, mid-size, or large company, considers migrating its core software, files, and documents to the cloud, a strategy must be agreed upon by all stakeholders in the organization. Part of this process includes tracking the workflow as decisions are made about the order of migration. As such, it is not uncommon for companies to approach this […]
Read moreBusiness Operations: Simplify All Of Your Typical Workday Tasks, Especially Your Help Desk
The addition of “the cloud” has had an impact on basically every part of your business operations, including your Finance department, Human Resources department, Marketing department, your Customer Service/Customer Support department, and other critical departments in your business. There are various help desk software and customer relationship management vendors that provide cloud-based solutions. Why Is The […]
Read moreFour Service Desk Mistakes You Should Avoid
Your service desk is a key part of your business; it will ideally help your business operations run smoothly and ensure that you’re meeting your goals. However, a service desk will serve as an advantage only if it’s managed well and doesn’t have any critical flaws. If a service desk is inefficient and wasteful, you […]
Read moreHave An Effective And Productive Service Desk In 2015
It is a now a new year, and you have another 12 months to make improvements on your IT service desk. You should take this opportunity to sit down and review your service desk performance from 2014. One of your first action items should be to create a quantifiable plan that will allow your company to achieve measurable […]
Read moreWhy use Cloud-Based Software for your Help Desk?
One problem a small or midsize business may encounter is how to handle various help desk requests. They might lose track of a request, not know who is currently working on it, and not understand its priority level. Without an efficient way to process these kinds of requests, employees are less productive. They suffer […]
Read moreHave You Sent Your Service Desk Into The Clouds Yet?
The addition of new technology and the increased usage of equipment has several IT teams and IT departments feeling the pressure. A company’s IT department has a significant part in either the success or failure of a business. Since there is an increase in equipment and the use of technology, several customers may have […]
Read moreA Cloud-Hosted Service Desk Frees Up IT, Allowing More Innovation to Increase Revenue.
As a business owner, you’ve gone through a period of expansion with opening a new branch office while increasing the size of your outside sales force. To stay competitive you now are eyeing the purchase of new software and a build out of your servers to accommodate your needs. Considering the on-premise build-out of servers, […]
Read moreHow a Cloud-Based Service Desk Can Financially Benefit Your Business
Enhancing your business can be accomplished in a number of ways, and one of them is through introducing a cloud-based service desk. Opting for a self-service portal is a decision that will change quite a bit about your business and its routine operations, but it will also provide many benefits. Understanding how you can financially […]
Read moreHow Can A Cloud Service Desk Improve Your Company’s Customer Service?
For many small businesses and startups, their first service desk will be an actual desk with a computer. The service desk will typically be controlled by someone in your company who has the most knowledge about technology, hardware, and software. Yes, this is a critical part of your company, but sometimes this job function may not be […]
Read more