Posts Tagged ‘Self-Service’

A Cloud-Hosted Service Desk Frees Up IT, Allowing More Innovation to Increase Revenue.

As a business owner, you’ve gone through a period of expansion with opening a new branch office while increasing the size of your outside sales force. To stay competitive you now are eyeing the purchase of new software and a build out of your servers to accommodate your needs. Considering the on-premise build-out of servers, […]

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How to Get the Most Out of Self-Service and Reduce Calls to the Service Desk

More and more companies are looking to save money by using self-service solutions to help their employees help themselves. Self-service is a great way to reduce calls to your company’s service desk by helping employees through common problems and requests. However, many companies are also discovering that just providing a self-service solution isn’t enough on its […]

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