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Why a Growing Number of Small Businesses Use Cloud Software
Cloud computing has changed the way that people do business. It’s also given small business owners the opportunity to tap into the kind of resources that are normally only available to larger companies. Why is this the case? Relying on the cloud is more cost-effective and flexible than pouring a lot of money into IT […]
Read moreAvoid Common Pitfalls When Implementing a Self-Service Desk
According to an article from Information Week, 47 percent of respondents to a recent HDI survey report that they’ve either implemented a self-service desk or plan to in the future. The advantages of the service desk are huge and include a savings in staffing cost and an increase in employee productivity, as workers are able to resolve many […]
Read moreCloud Software: The Move That Modern Businesses Are Making
It is undoubtedly true that modern businesses are using the cloud more and more frequently. For those who are unaware, the cloud is a way of storing and moving data from device to device without all of the wires and hardware. It makes for a more seamless way of doing business. The only real question […]
Read moreIncrease security and productivity with cloud-based service desk software
A recent article in Midsize Insider states that, with the growth of cloud computing, the cloud security market is growing as well. Set to grow by 15 percent each year and to be worth $8.71 billion by 2019, the cloud security market includes a number of things including data loss prevention, web security, email security, network security, […]
Read moreHow Cloud Computing is Changing the Field for Business Operations
According to a recent article from Forbes, although search traffic for the term “cloud computing” has tapered off since its peak in 2011, the real story of cloud computing remains one in its early chapters. Having become as much a necessity for many businesses as phones and electricity, the focus of cloud computing is now shifting from […]
Read moreHow to Make the Traditional Service Desk a Thing of the Past
Employee relations are an important and often overlooked part of running a successful business. If you don’t have an efficient service desk team, you run the risk of earning a bad reputation among customers due to poor service from uninformed employees. However it is well known that employee relations isn’t the most desirable job and […]
Read moreHow SAAS and the Cloud are Impacting Business Operations
As more and more applications move from in house or “premise based” to Software as a Service (SAAS) and the Cloud, Business Operations will never be the same. Nearly every application currently running on premise based systems is moving to the cloud in the form of SAAS. This will mean fewer IT support personnel, applications accessible from […]
Read moreCloud Software: The Software Of The Future
There are some times when chasing a trend makes sense. If you can prove that doing this will benefit your business in a number of ways, then you should do so. Right now, cloud software is a big trend particularly among small business owners. It is also one worth following. The Growth Of Cloud Computing There is […]
Read moreHaving Trouble Justifying the Expense of Your IT Service Desk?
Seems like every year at budget time, your Service Desk goes on the chopping block. You spend way too much time defending the expense to management yet know that it is at the core of your overall support strategy. Here are three ways you can better position your support desk to the financial managers who pay you […]
Read moreHow to Get the Most Out of Self-Service and Reduce Calls to the Service Desk
More and more companies are looking to save money by using self-service solutions to help their employees help themselves. Self-service is a great way to reduce calls to your company’s service desk by helping employees through common problems and requests. However, many companies are also discovering that just providing a self-service solution isn’t enough on its […]
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