SkyCentral Thoughts
How to Make the Traditional Service Desk a Thing of the Past
Employee relations are an important and often overlooked part of running a successful business. If you don’t have an efficient service desk team, you run the risk of earning a bad reputation among customers due to poor service from uninformed employees. However it is well known that employee relations isn’t the most desirable job and […]
Read moreHow SAAS and the Cloud are Impacting Business Operations
As more and more applications move from in house or “premise based” to Software as a Service (SAAS) and the Cloud, Business Operations will never be the same. Nearly every application currently running on premise based systems is moving to the cloud in the form of SAAS. This will mean fewer IT support personnel, applications accessible from […]
Read moreCloud Software: The Software Of The Future
There are some times when chasing a trend makes sense. If you can prove that doing this will benefit your business in a number of ways, then you should do so. Right now, cloud software is a big trend particularly among small business owners. It is also one worth following. The Growth Of Cloud Computing There is […]
Read moreHaving Trouble Justifying the Expense of Your IT Service Desk?
Seems like every year at budget time, your Service Desk goes on the chopping block. You spend way too much time defending the expense to management yet know that it is at the core of your overall support strategy. Here are three ways you can better position your support desk to the financial managers who pay you […]
Read moreHow to Get the Most Out of Self-Service and Reduce Calls to the Service Desk
More and more companies are looking to save money by using self-service solutions to help their employees help themselves. Self-service is a great way to reduce calls to your company’s service desk by helping employees through common problems and requests. However, many companies are also discovering that just providing a self-service solution isn’t enough on its […]
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Cloud Software: Technological Transition With a Purpose
Rid your storage room of the boxes full of discs for various software programs because cloud software is the answer to diminishing the IT experience. Both large and small companies can have an opportunity to utilize an easy, optimal cloud experience without having an IT specialist hovering nearby. The cloud eliminates any need to provide an onsite […]
Read moreRefusing the Cloud is Not a Viable Option
In January 2013, McKinsey & Company, one of the world’s leading global management consulting firms, published a report in which they stated that “refusing to use cloud capabilities is not a viable option.” In other words, 18 months ago, one of the most trusted advisors to businesses, governments, and other institutions worldwide was saying that […]
Read moreWhy You Should Use Cloud Software
Cloud computing has set a brand new facet to the program hosting process. The program hosting has become more efficient by the cloud software services. It has definitely defined its place in the IT field and has already established a rationale behind the success it has had. The supremacy of cloud computing’s skill for driving company modernization […]
Read moreCloud Software Offers Numerous Advantages to Business
Many businesses today feel bogged down by the vast amount of information that they must collect, manipulate, store, and secure. Successful companies possess the aptitude to focus their innovation, energy, and design on perfecting their unique products or skills, not necessarily on data management. While an organization’s responsibility for their data is never going to […]
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