For many small businesses and startups, their first service desk will be an actual desk with a computer. The service desk will typically be controlled by someone in your company who has the most knowledge about technology, hardware, and software. Yes, this is a critical part of your company, but sometimes this job function may not be part of someone’s job description. There will come a time when the service desk and the person running the desk may need some help.
There are a number of service desk solutions and applications that are significantly different from years ago. One of the biggest differences would be where the service desk is located. The service desk doesn’t have to be within the walls of your business. It can be located in the ever-growing and popular cloud. The cloud can help deliver much faster, reliable, and proactive service than the traditional service desk method.
When your service desk is in the cloud, it is located on a third-party server that can easily be accessed whenever there is Internet service. No matter where your employees are located, they can access this desk by simply using their favorite Web browser.
Better Customer Service
The length of time customers have to wait to speak with someone, if they get their problems answered on the first call, and the productivity of the help agent all play a role when customers determine if your company’s customer service is up to par. These all play a factor in determining if your service desk is effective and productive. When you move your service desk to the cloud, you will immediately find out about the great benefits that your company can gain by joining the rest of the world in the cloud.
When you are in the cloud, the service desk can provide support globally for 24 hours a day, 7 days a week. When your support system and operations are streamlined, this will make it much easier to provide support to all of your customers. There are several new service desk applications available. This can make it difficult to decide on what application or system is best for your company. This is one of the reasons why it is extremely important to carefully determine all of your company’s needs.
With a service desk solution, you will get everything your company needs to operate its business effectively and efficiently. With all of the features and tools that make everything easier to set up and operate, moving to the cloud can have a positive impact on your company’s bottom line.
Contact us when you are ready to find out how you can improve your business, including the customer service.